Return Policy

Return Policy:
If you are not satisfied with the ink cartridges, laser toner & ribbon you bought at our online store, you will get full refund for the ones you have not yet used, and one-for-one replacement for the ones you have already used and are at least 70% full. If you believe the product has manufacture defects and do not wish to receive replacement, we will refund you fully upon receipt of the defective product .

• All returns require obtaining a Return Merchandise Authorization (RMA) number. Click Here to Request RMA number.

• Shipping & Handling charges are non-refundable, except in the event that we ship you the wrong items. Customers receiving free shipping will be charged $6.95 for shipping if their order is returned for a refund of the original purchase price.

• Most merchandise may be refunded within 30 days of purchase.

• Genuine Original OEM cartridges are non-refundable.

• All defective products can be exchanged within 180 days.

• If any returned items found non-defective are subject to a restocking fee of 25%

• If you want to cancel an order, please call us or fax to (626) 961-9929 ( include order number & full name ). We don't accept email order cancellation.

• A 50% restocking fee will be added to cancellations that have been shipped out. Genuine Original OEM cartridges are non-refundable.

• Customer must ship the package prepaid to our warehouse unless we ship you the wrong items.

• Inkinbox.com will not issue pay for return shipping for ordered wrong items.

• Refill kits that are opened and used in a cartridge are non-refundable under any circumstances. We cannot guarantee whether the cartridge you wish to refill is still working. You usually want to refill the cartridge before it is totally empty. Cartridges that has been empty for some time may have its sponge dried up or the internal wire burn

• We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to refund of purchase price of merchandise.